Digital adoption is something that will affect all industries if it has not already. This has never been more apparent than in the months following the COVID-19 pandemic, as the world economy has moved online to survive. This emerging business climate demands agility, and research has shown COVID-19 has “fast-forwarded digital adoption by five years”.
For some organizations, digitization is an uphill battle—but in today’s world, it is a necessary one.
What is digital adoption?
To better comprehend the difficulties that come with adopting digital tools, its essential to understand what digital adoption means. Forbes defines it as, “achieving a state within your company where all of your digital tools and assets are leveraged to the fullest extent.” Digital adoption is the bedrock of digital transformation, another requirement of businesses to compete in the modern economy. Digital transformation “is the process of using digital technologies to create new business processes, culture and customer experiences”.
Here’s a business case that demonstrates challenges of digital adoption and transformation: In the swift transition to remote work due to the COVID-19 pandemic, Organization XYZ began using a variety of platforms to enable remote work and to continue selling their products. They employed Slack for chat and messaging, Zoom for meetings, and SharePoint for file and project sharing. But Organization XYZ soon realized the workflow of using these applications was not intuitive and its workers’ productivity plummeted. Organization XYZ lost money by investing in these platforms and due to employee attrition that skyrocketed as workers became more frustrated and burnt out while working remotely. Customers felt these impacts, became dissatisfied with XYZ’s performance and delivery, and moved their business elsewhere.
A successful and continuous digital adoption and transformation strategy is mission critical for businesses to avoid this very likely scenario and succeed during this crisis and beyond.
A digital adoption strategy must have this: digital skilling
A digital adoption strategy that will affect the most change in your workforce will address their biggest problems and concerns. According to Forbes, employee’s biggest challenges in adopting technology are:
- Using too many tools
- Using complex applications
- Inadequate training and support
- Employee resistance to change
In addition to industry leading applications, each of these obstacles can be overcome by giving workers tailored learning resources to improve their digital skills.
What tools can businesses use to accelerate digital adoption and digital skilling?
As an award-winning industry leader in workforce training and learning for the last 25 years, Vitalyst is the ideal partner for any organization looking to improve their employee’s technical knowledge and abilities. Vitalyst has helped over 400 customers across all industries build the skills for modern work by deploying our Change Enablement Services and utilizing our Adaptive Learning Platform.
Change Enablement Services
At Vitalyst we believe that Change Enablement drives the people side of adoption through the current, transition and future states of digital transformation. Backed by our Propel Methodology and underpinned by the Prosci® ADKAR model, our Change Enablement Services will use two workshops designed to help build a strategy, identify gaps, as well as develop a transition and training plan for digital adoption success.
Adaptive Learning Platform
Built leveraging Microsoft Azure Services, our Adaptive Learning Platform provides customers with direct access to enterprise-class training services – all delivered through a single pane of glass in Microsoft Teams and/or SharePoint Online. Our Adaptive Learning Platform enables employees to improve the digital skills needed to fully leverage the applications they use every day.
The full version of the Adaptive Learning Platform provides businesses and their workforce with access to:
- Vitalyst Software Coaching & Support
- Vitalyst Live Training
- Vitalyst Active 365®Continuous Learning & Video Library
- Help Me kNow Hub
Learn more about Vitalyst and digital skilling and adoption
To learn more about our business, how we can help your workforce level up their digital skills, and why workforce learning is the core of digital adoption, check our Insights here. To get in touch with us, contact us today.