Learn more about how Vitalyst helped D.C. Public schools level up their remote learning capabilities and transition to in person learning by reading this case study below.
| Customer | Industry | Size | Country |
| D.C. Public Schools | Education | 51,000 students and 4,505 staff |
United States |
Situation:
Like so many institutions in 2020, Washington D.C. Public Schools was forced to abruptly move to remote learning due to the coronavirus pandemic. They needed a strategic partner to assist their diverse student body and staff with the transition to remote work, with the capabilities to support their unique learning needs during the pandemic and beyond.
Solution:
Vitalyst was contracted to provide a variety of support options for D.C Public Schools, integrating seamlessly into their existing environment.
End-users experienced a variety of services that enabled them to remain productive and connected. In collaboration with D.C. Schools, Vitalyst:
- Augmented the current DC support staff by integrating seamlessly into their existing infrastructure.
- Delivered support in (6) languages to meet the needs of teachers, students, and staff, including English, Spanish, French, Mandarin, Vietnamese, and Amharic.
Provided project specific assistance to help end users navigate the D.C. Public Schools COVID testing website, a vital component of their return to school strategy.
Results:
Over the course of a two-year engagement, Vitalyst and D.C. Public Schools have:
- Resolved 9,000 support calls across all 6 languages
- Assisted 50% of their user population with various support needs, from student access to learning platforms, COVID response for vaccinations, to How-Do-I for Microsoft Teams
- Aided staff in transitioning successfully to Microsoft Teams through providing tailored, on-going support services.
- Created a continuous partnership, with plans to expand to the District of Columbia’s other public services.
